Helena Leotard [Ode on Tutu]

SHIPPING
We ship all our products internationally to most countries. We have the right to periodically suspend shipments to countries due to law changes, shipping or customs difficulties or any other reason that Ode on Tutu finds suitable. If a country is not available to ship to, there will be no option to select that country at checkout. 
Ode on Tutu does not deliver Orders to Post Office boxes or Parcel Lockers. 
Provided the items in an order are not on pre-order, a 1-3 day order processing time is required on all orders before shipment. 

If the Customer believes their nominated delivery address will be unattended at the time of delivery, we suggest nominating an address that the Customer knows will be attended during regular business hours. If the nominated delivery address is unattended at the time of delivery, the courier will either leave the Goods in a secure location under their ATL (in which case the delivery will be deemed successful by the courier) or a card will be left with details as to where the Customer can collect the Goods. At this time the Goods will be deemed delivered (‘Successful Delivery’).

Ode on Tutu will not be held responsible for any occurrence that may happen following the Delivery of Goods, including theft or damage if Goods are delivered to an unattended address. All risks in the Goods will remain with the Customer upon Delivery and Ode on Tutu will not offer replacement Goods or refund a Customer for any lost or damaged Goods.

Once the package has been handed over for shipment, it immediately becomes the property of the customer. If there are any issues with a package during transportation or customs according to the tracking status, please contact the provided courier to help claim your package or resolve any issues. If this cannot be resolved, please contact us immediately.

Any period or date for delivery of Goods stated by Ode on Tutu is intended as an estimate only and is not a contractual commitment. Ode on Tutu will use its best endeavours to meet any estimated delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date. Ode on Tutu reserves the right to amend delivery methods without notice.

HOW LONG DOES SHIPPING TAKE?

INTERNATIONAL STANDARD: 5-16 days. 

SHIPPING COST
INTERNATIONAL STANDARD from USD $10

Items can be returned within 14 days after the shipping company has confirmed delivery. All returns shipping charges lie at the customers expense. If an item has been received damaged or incorrect, please contact us within 24 hours of receiving your order and send us images of your damaged or incorrect item so we can assess. If images are sent at a later date, we may not be able to refund you or replace the item. Original shipping charges are non-refundable. There are no restocking charges for returns. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wjddbswj@naver.com. Please note that returns will need to be sent to the following address: [205 dong 401 ho, 83, Gwanjeo-ro, Seo-gu/City: Daejeon/ Republic of Korea/Post code: 35372/Phone: +82 10 5528 7532]

Use your local post office with a signed-for service and ask for a tracking number so you can follow your return.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wjddbswj@naver.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wjddbswj@naver.com.